Posted by Barry Duncan on Fri, Aug 27, 2010
I was asked yesterday “What is the difference between online schedule management and other forms of scheduling like paper, Excel, Outlook calendar, I-calendar or Google calendar?” I realized that to me, a co-owner of Volo Innovations, a company that does online schedule management, the question answers itself but lots of people don’t see the differences and think they are all interchangeable.
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The first two, paper and Excel, you can create a calendar on and are some of the most common methods that our clients used before upgrading their business. |
The last three on that list are all online but they all end in the word ‘calendar’ not ‘schedule’, this is the fundamental difference. A paper, Excel or online calendar is where you can enter your events or appointments for the day week or month but that is it; an online schedule manager focuses on management of your schedules and tracks, reports and bills for all of the scheduled events or appointments.
What does this mean for a fitness business? Control, without being a control freak. You want to be able to control the business process or systems and billing for any services, memberships or packages the fitness business offers.
Online schedule management allows a fitness business to use the latest and greatest in software technology to advance their business and improve their business management, systems and billing. This is done by connecting all of the activities that are on the schedule to a powerful CRM (customer retention manager) and in-depth billing features. So everything that happens on a schedule is tracked to the member or client’s account and is either deducted from pre-bought packages or the software will store the activities to be billed for at a later date. No matter how you charge your clients there is a way for us to bill and track your money.
With Volo’s online schedule management system you can easily create new online schedules and manage them separately.
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By having different appointments and packages tied to each schedule you,the business owner, have the ability to personalize the schedule based off of your business logic.
Addin this dynamic flexibility to your fitness company will allow you to grow, enhance, build or adapt your business to the often changing market.
Whether you decide to use Volo’s online schedule management or one of the calendar options you must decide what you want for your business.
- Do you want to grow?
- Do you want accuracy in billing?
- Do you want to be viewed as a professional?
- Do you want to know what your business is doing through in-depth reports?
- Do you want unlimited access to your schedules, accounting and business systems?
- Do you want a system that can adapt to how you run your company?
- Do want to save time on administration of your business?
- Do you want to save money eliminating costly errors?
If you answer yes to the above then you have essentially figured out what your business needs an online schedule manager or another form of scheduling like paper, Excel, Outlook calendar, I-calendar or Google calendar. The five options listed cannot provide any of those benefits to your business only an online schedule manager can.
Posted by Barry Duncan on Tue, Jun 15, 2010
It's 10pm on Sunday night and your cell phone is still ringing, it's another client asking about your bootcamp fitness schedule or wanting to schedule their first personal training appointment. To those just starting in the fitness industry this sounds fantastic; people want to schedule appointments with you.
 | Those of us that have been in the business of fitness know this problem soon gets old and becomes an issue of private time versus business time. |
Schedules by their very nature are dynamic and as such they often change and require some supervision. The sooner you can get on top of this the better your business will run and your customer satisfaction will excel.
If the above scenario is annoying/frustrating to you I can guarantee that when your client trying to schedule their training and fitness it is 10x more annoying/frustrating to get a answering machine or worse to just not get a response.
Your customers want access to your services, they want to know when these services are available and they want to schedule them when it is convenient for them. It is easy to skip working out and we all know that our clients don't need any excuse to not make it in so the more accessible you can make it for them to book their appointment and check their fitness schedules the better of their experience and satisfaction will be.
So how do you give your clients 24 hour access to your schedules yet still have some private time? The answer is simple use Volo!!
This is exactly what Volo was designed for to streamline your business and improve customer service. Volo handles all of your scheduling needs and makes you more money. How do we make you more money? Easy, by providing an easy to use scheduling software that your clients, customers and campers can all access 24hrs a day 7 days a week. Add all of the payment options and automated billing features and Volo will free up hours of your time each week that you can spend teaching, writing that fitness book or training for your next Ironman race. No more 10pm phone calls on Sunday night, no need to be on email during your movie date.
Schedules run our lives in the fitness industry whether it is private training, bootcamps, nutritional counselling or even massage, everything in our business life involves a schedule. Even the membership gyms need to know when members are coming, why, to know the best time to schedule services and classes.
If you can relate to this situation and you want to have a solution then check out all Volo can do for your business. From all your scheduling needs to managing you billing, invoicing and operations we have a solution for you. All you need to do is decide if you are ready to be a personal trainer or a fitness professional.
Check out our pre-recorded webinar now: