Volo Innovations

What is the difference between Check in and Closing the day?

A common question we get from the fitness professionals who use Volo is the difference between checking a member in and closing the day. Essentially, both have the same outcome. Let's take a look at what both features involve:

1. The Check in: There are two main areas to check in a member.

• Firstly, you can click on the scheduled appointment, and hit ‘Check in'. This then sends this appointment type to the member's account to either be invoiced or if they have pre-paid Volo will take it out of their remaining sessions.

 

 

• Secondly, there is the Check in feature. This area is for when you want to scan in your members as they are coming into your facility. Volo will show you who has just arrived and if they are booked for any personal training sessions, fitness classes, etc. If there are classes starting within the hour it will ask if you want to check them into this class. Just like the manual check in, this feature takes the appointment off their remaining sessions or puts it on their account.

2. Closing the day: When you have closed the day Volo automatically takes all of the appointments from the schedule and either takes the appropriate item off of the member's remaining tab or adds it to their on account tab. It is like doing a mass check in. Once the day is closed you cannot make any changes to that day's schedule (don't worry, we all make mistakes, the day can be opened again if you need to make any changes).

Both methods streamline your online scheduling and member management. We recommend to always close your days and preferablly to do it that night or the next day. This way if your members have sessions that are expiring they will use them up before they expire. Another great way that Volo helps you automate your fitness business.