Member Overload; how to grow your fitness business
Posted by Walter Aguilar on Mon, Jan 17, 2011
Not a bad problem to have as a start-up fitness professional and one that we wish upon all of you. The problem with member overload is that it has a trickledown effect.
When the member calls you need to answer, when they want to book in you need to book them and when they want to purchase you need to sell to them. All of this takes up valuable time. In the meantime you are trying to train or teach the next bootcamp while still meeting these administrative needs. This administrative catch-22 can lead to double booking yourself, inaccurate sales, poor attendance tracking and ultimately poor customer service and loss of clients or members.
But it does not need to be this way! There is a better way!
- What if your members could get to your schedule any time of day?
- What if they could look at their booked sessions and change them without phoning or emailing you?
- What if every person that wants to buy from you could do so without you standing in front of them?
- What if new people had the same access as your existing clientele, allowing them to register, purchase and book on your schedule with you?
Does this sound like science fiction? Well it is not; we call it Volo!
Sounds way too expensive? Nope, Volo starts at $30 per month which is less than what many charge for a single session.
Volo has developed the ultimate member access portal, where your customers and prospects can gain access to your services. It will save you countless hours of time and frustration. This online software tool can be configured to offer them even more interactive features.
The custom tab feature allows you to show case links to blogs that you write, Facebook pages, affiliates websites, YouTube videos. You can even write up special notes or promotions you may have. The options in your member portal are many and you can make it as interactive as you would like it to be.
If you want to save time, improve scheduling, increase sales and provide your prospects and existing members with exceptional customer service than contact Volo today.
Want to see our member portal? Fill in this form and we will send you a link and a user name and password