Studio Scheduling Software 3 tips to make your life easier
Posted by Nikki Layton on Tue, Feb 15, 2011
Whether you manage a Personal Training, Yoga, Pilates or even a Martial arts studio they all have 1 thing in common, the need for a good studio scheduling software. All of these businesses require that their trainers and instructors know exactly who they are working with at any given time. You as the business owner need to know who should be charged for sessions, or better yet have a system that can charge them automatically, and how much you need to pay your trainers and instructors.
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Photo by alborzshawn
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No matter how you manage your schedule now with a scheduling book, with a desktop scheduling software or with an online scheduling software there are a few things that a good program will allow you to do that will make your life easier.
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We all know that life is busy. You don’t need your studio scheduling software to make it any busier.
A good studio scheduling software will minimize scheduling errors. You are busy, your staff are busy, your clients are busy, everyone is busy! Missed appointments not only cost you money/revenue but also the hard cost of having to pay the staff member. Then you need time to call the clients find out what happened, discuss your cancellation policy and whether or not they are going to have to pay for the session. No really, the sale at Holt Renfrew’s is not a valid reason for missing your workout! Remember time = $$
To help avoid situations where your members tell you they didn’t know that they had an appointment scheduled you want a scheduling software that has a member portal. Yes, taking care of all of your clients' needs is a very important part of customer service. However, for some clients, giving them the power to book their own appointments and check their schedules online actually enhances the level of customer service that you provide. A good studio scheduling software will allow you to set boundaries so that you can still control what your clients can do in the member portal. A great piece of software will also send your clients reminders of their schedules at a certain time so that there is 1 less reason for them to miss an appointment.
Have you ever had this happen? A client is standing in front of you and they want to know when they came in over the last 2 months and how many sessions they have left in their package? Of course, this is a very common request in a training studio and by using a studio scheduling software you will have instant reporting. No more going through your day timer counting sessions over and over to figure out how many sessions your clients have left in their package or what day of the month they are due to pay again
So to summarize you want to have a studio scheduling software that:
- Minimizes scheduling errors
- Has a member portal so you can control what your members can do
- Provides instant reporting so you can see your business quickly and easily
If you are want to learn more about what to look for and some key questions to ask your scheduling software provider download our slides on “Technology and Fitness, business management systems”
What do you do to manage your schedules and cancellations?