Appointment Status
Q: What is the difference between Booked, Cancel, Cancel$ and Done?
A: In Volo every appointment has a status, this lets you know what is happening with the appointment and Volo know when to bill the client, whether you have your clients buy packages or get monthly bills.
Booked, this appointment status lets you know that the member has not been "checked in" to the appointment or you haven't "closed the day". "Closing the day" checks in all of the appointments on every schedule. Either one of these will change an appointment status to Done.
Cancel, the appointment was canceled without charge, you get to choose whether you charge or don't charge your clients. Your business, your rules!
Cancel$, the appointment was canceled with a charge, the great thing about Volo is that if you charge a special cancellation fee you can set it up so that when you cancel$ a member they are charged the cancellation fee instead of the regular rate.
Done, at this point Volo will check the members' account remaining, if they don't have that item purchased Volo will put the item onto the members' account due. This way you will always know what a member owes you even if they haven't purchased a new package yet.