myVolo FAQs

Choosing software to run your fitness business is a tough choice. If you're looking for scheduling and billing software that is fully integrated and can be configured to your business, myVolo is the right choice for you. myVolo is an online scheduling, billing and management software that will streamline your business.

How does myVolo compare with traditional “out of the box” software?

myVolo FAQs
  • You don’t have to worry about your software getting outdated.
  • You don’t have to worry about remembering to buy or install upgrades.
  • We do upgrades for you automatically and seamlessly at no cost.
  • All you need is a computer with an internet connection and a web browser.
  • No additional software is needed.
  • No additional Hardware is needed.
  • No expensive PC upgrades are needed.
  • We provide the server hardware, server operating systems and handle all server maintenance.

Does myVolo work with Mac and PC?

Yes. Need we say more?

How long does it take to get set up and running with myVolo?

It depends on how big your business is. It generally takes less than a day to set up a new account and we’ll help you with the set up.

What kind of training will I require?

myVolo is built with the end user in mind. You will be able to do all of the basic functions within minutes of setting it up. You’ll be able to do all of the enhanced functions within about one hour.

Do I need a computer guy to help me?

No. The great thing about online software is that you don’t need a computer person to help you install it. All you need to do is open up an Internet browser you will have access to the latest version of myVolo. And you don’t have to worry about updates, backups or maintenance either.

What if my internet connection is not available?

If your internet is down you have a few options:

  1. Access your business through a web enabled cell phone or PDA.
  2. myVolo can also be set up to email you appointment schedules nightly, so you have the option of printing out a hard copy.
  3. Call us and we will gladly fax you your schedule.
  4. You can also access your business at any location that offers wireless Internet.

How accessible is myVolo?

If you have access to the Internet you will have access to your software. If you have access to a cell phone you will have access to your software. We will be there whenever and wherever you need it.

What kinds of businesses are using myVolo?

  • myVolo is uniquely adaptable. We have clients in all segments of the health and fitness industry, including independent fitness trainers, yoga studios, physiotherapists and sports clubs.
  • You don't need to be a big business with a big budget. Businesses of all sizes can afford myVolo and benefit from it.

What happens if one of my employees is terminated? Will they still have access to my business information?

You can log into your system and make the employee inactive instantly.

How complicated can scheduling be?

  • Well, it can be amazingly complex. Consider all of the different kinds of appointment possibilities. You can have personal training sessions or semi-private training, where you're booking a staff member with one or more members. You can have group classes, with an instructor, a location and multiple members. You can have location based scheduling, like reserving racquet courts for a member. And you can also have the type scheduling appropriate for things like massages or a physiotherapy.
  • myVolo allows you to create as many of these schedules as you need. Each one can be completely configured to the kinds of services you offer, your staff and your pricing.

There are a million different kinds of scheduling software out there. What makes myVolo better?

  • With myVolo, everything that happens on a schedule is integrated into every other part of your business like billing, payroll, and reporting.
  • So for example, every time you make an appointment, it's automatically tracked in the members billing account and also tracked to staff payroll in real time.
  • No appointment book or online calendar is going to do that for you and that's typically where the mistakes happen and the revenue is lost.

I understand how myVolo tracks appointments in member accounts, but how does it help you with actual billing?

  • In the health and fitness industry, there are lots of different ways that businesses bill their customers. There are pre-bought packages, post billing, and monthly recurring billing scenarios, all of which can happen simultaneously.
  • myVolo has the intelligence to manage all billing scenarios error free.
  • If you don't bill for your services correctly, your losing money!
  • myVolo not only tracks the billing properly, but it is also able to automatically create invoices when accounts are due, automatically email them to the member and automatically process the payment via credit card.
  • Track your revenue properly, invoice for it quickly and collect it automatically.
  • Bottom line, that's how myVolo improves your revenues!